All our sales are made under the following conditions, unless otherwise agreed specifically in writing, to be determined on a case-by-case basis, and reported in our quotations (offers) and / or order confirmations.
The sales do not imply the conferment of the exclusive right to the buyer or the establishment of dealership, commission or mandate relationships, with or without representation. In the case of contracts with foreign parties, these are governed by Italian law and, for the cases provided for therein, by the Convention of Vienna on international contracts for the sale of goods 1980. The commercial terms used refer to INCOTERMS 2020 ICC.

Orders
The orders, complete with all data, must be sent in writing by email. Any changes to the order will be communicated by the company within 5 days from receipt of the order, otherwise the order is confirmed. The company will only process orders completed in their entirety.

Prices
prices indicated in quotations or order confirmations, when expressed in foreign currency and not Euros, refer to the official exchange rate at the date of quotation or order confirmation, according to U. I.C. (Italian Foreign Exchange Office). In such a case, more or less changes in the exchange rate exceeding 2% occurring on the invoice date, will be automatically shown in the invoice for the full percentage.

VAT
prices indicated in our quotations do not include VAT. The tax, when due, is charged to the Customer.

Payment
The buyer is required to pay the agreed price within the term and in the place set by the contract. The payment is due even in the event of dispute or controversy and the compensation with any other credits, however arising, towards the seller, is not allowed.
Unless otherwise agreed and shown in our offers or order confirmations, payments will be made by advance bank transfer on notice of “readiness for dispatch”;

a. If there are special order requests, 1/3 of the value of the supply shall be paid by the customer immediately upon receipt of our order confirmation and the balance will be paid on notice of “readiness for dispatch”.
Special productions are carried out for the products: U-Boot®, U-Bahn®, Atlantis.
b. If payment is not made within 15 calendar days from the established deadline for collection, 1% of the total value of the supply will be charged, by way of material deposit, for each additional week of storage and without prejudice in any case the right of our company to request additional compensation for damages.
c. When the supply of goods is agreed for split deliveries, the non-payment of only one of them authorizes us to suspend immediately the remaining shipments, until the payment of the due amount and with reserve to demand, even in advance, the price of subsequent deliveries, including any interest and expenses.
d. Any delay in payment will result in the charge of interest on arrears equal to the official discount rate in force at the due date, plus 5 (five) percentage points in addition to charges, commissions and collection costs. The interest on arrears shall run from the expiry date without any formal notice.

Delivery terms
Delivery terms start from the acceptance of the order, except for orders relating to special productions (U-Boot®, U-Bahn®, Atlantis) where the terms start from the date of deposit credited in advance (without which the manufacture of products could not start) and this even if the quotation or order confirmation contains a fixed expiry date.
Unless otherwise agreed, shown in the quotation or order confirmation, delivery times are usually:
In Italy: 7 working days
Abroad: 20 working days
Delivery times are approximate and not binding for the seller, any delay or non-delivery, occurring for unforeseen reasons, will not give rise to any compensation or damage and neither the customer’s right to cancel or reduce the order or any questions or action for claiming damages, unless otherwise specified in writing and duly accepted.
The goods are delivered Ex Works (Incoterms ICC) loaded in the departing vehicle, at our plant in the province of Treviso, unless otherwise specified in the quotation and / or order confirmation. The delivery of goods is meant by the notice of “readiness for dispatch” and, if applicable, from that moment the deferred payments start.

Packaging
The packaging is included in the price of the supply except for the realization of packages of non-standard size, where the charge will be at the pure cost.

Transport
at the sole risk of the customer, even if the price was agreed for goods delivered at place. When ordering, the customer must specify the desired carrier otherwise goods will be shipped using our trust forwarder. The goods are not insured except by express order of the customer and at his own expense and risk. Any increase in freight rates, insurance or taxes, customs or anything else entering into force after the conclusion of the sale, will be charged to the buyer.

Checking and faults
The verification of the supply and reporting of any defects by the customer must take place no later than 8 calendar days from the delivery of the material, after this deadline it will be considered as carried out with a favorable outcome. In the case of hidden defects, the notification must be given within 8 days from discovery.

Restitution or failure to collect
a. Returns of compliant and/or not flawed goods are not accepted unless previously agreed and authorized in writing.
b. In case of restitution, previously authorized in advance by the seller, the buyer is still bound to pay an amount equal to 30% of the total amount of the returned goods.
c. If goods are not collected within fifteen calendar days, our company could terminate the agreement immediately and the customer will be obliged to pay an amount equal to 30% of the total amount of goods.
d. In any case it is without prejudice to the right for our company to ask the customer for additional sums as compensation for damages, costs, expenses or any other title/credit as a result of the restitution of the good and the failure to collect.

Guarantee
Excluding the content of Conventional Guarantee: the supplied goods are covered by a guarantee for free replacement of those goods that show manufacturing defects or material defects. In case of impossibility of replacing a good that does not conform to the specifications given in the reference documentation, it will be given back the corresponding of the supply, silencing any right.
Any evaluation on the replacement or remelting of the supplied goods is left to our company. Any further expenses for round trip to / from our facilities are always to be borne by the customer. In the case of inspections of our staff, if no problem attributable to us is found, travel and transfer costs are charged to the customer.
The warranty period is 12 months. The occurrence of manufacturing defects and / or material defects does not entitle the Customer to terminate or reduce the payments agreed at order. In any case, the warranty period starts to run from the day of notice of “readiness for dispatch”.

Responsibilities

a. Our company is not responsible for improper use of the product, not in compliance with the intended application and / or in violation to the indications of the manufacturer. It is responsibility of the customer to verify the suitability of the supplied objects for the specific application.
b. Under no circumstances our company shall be responsible for and shall not be called to compensate the loss of profit, cost, expense or damage suffered by the customer for the use or non-use of the supplied items due to non-compliance with the technical characteristics reported in the reference documentation, and more generally for any fact, act or omission attributable to our company.
c. The technical specifications of the products sold, referred to in the forms or catalogs or brochures, or other technical annex of the products, could be modified or subject to variations and / or specifications and in any way with similar features and performance, without entailing any liability attributable to our company, due to this variation.

Technical standards
As regards the product characteristics and the suitability for use, the manufacturer complies with Italian law and technical standards. In the event of sale and use of the product abroad, the buyer assumes the entire risk of any difference with the standards of the destination country, exempting the seller from any responsibility.Retention of title
The goods remain our property until payment will be done by the Customer for the whole agreed price and/or any other sum due to us.

Jurisdiction
Any dispute will be governed by Italian law and will be under the exclusive jurisdiction of the Court of Treviso (Italy).